WEEK 4 - Activity

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STRATEGIES ON HOW TO AVOID COMMUNICATION BREAKDOWN

Strategies on How to Avoid Communication Breakdown

  1. Keep focused
  2. Speak intelligibly
  3. Listen with your ears and eyes
  4. Minimize distractions
  5. Be specific
  6. Do not jump to conclusions

7Cs of Effective Communication

  1. Completeness
  2. Conciseness
  3. Consideration
  4. Concreteness
  5. Courtesy
  6. Clearness
  7. Correctness

Helpful Expressions to Avoid Communication Breakdown

1. Use helpful expressions to gain time to think

- “Really”

- “Uhmm”

- “Uh-huh”

- “Anyway”

- “Tell me more”

2. Give positive remarks or comments

- “Sounds good”

- “I see what you mean”

3. Ask for repetition

- “Can you please repeat what you said?”

- “What did you say again?”

- “What did you mean, when you say that…”

4. Check for understanding

- “So, are you saying that…”

- “So, what is your understanding of this?”



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